The First Metric: How Are You Feeling?

Of all the routine requests I get from clients, the one I find most difficult to deal with is this: "Help us choose a metric so we can tell if things are going well." the problem is that "numbers as health indicators" is so deeply embedded in our worldviews, so deeply correct on paper, and so deeply counter-productive in every case i’ve seen in practice. Think about your own health for a minute. Is it a 9 or a 3? …

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