Building the Wrong Thing

Folks worry a lot about building the wrong thing, that is, making software that does not please the many and different interests of the org, the users, the operators. I’ve certainly seen that. We all have. Government seems particularly consistent at doing it, tho surely there are plenty of commercial orgs that have the same problem. I see this problem differently from most folks. I’d like to take a few tweets and walk through my approach. The key insight for …

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